Program Description: Taming “Godzilla” and Other Difficult People
Few enjoy coping with conflict. But many have had to work with a difficult person. Just like “Godzilla” in the B-rated movies, difficult people tend to grow more challenging the longer they rampage down a destructive path. The sooner we learn skills and strategies to diffuse their damaging ways, the faster we can be productive, professional and personable.
This lively, interactive program reveals simple ways to assertively and respectfully manage relationships we define as difficult. You aren’t required to move mountains to make a constructive change in human behavior. Small steps, strategically placed will generate positive outcomes to leave you feeling more in control.
By the end of this program, participants will have learned how to:Define and describe your “favorite” difficult person
- Understand each of the 7 types of difficult people
- Avoid dangers that irk in the “Bermuda Triangle”
- Choose appropriate strategies to manage conflict
- Use Pareto’s Principle to put toxic behaviors in perspective
- Apply effective communication using the 4-F Model
- Leverage Marston’s Model to understand opposing personal styles
- Plan a difficult discussion with the CARLA Concept™
- Measure success to motivate yourself and others
Laura Lollar has decades of experience with difficult people. She has counseled customers whose possessions have been lost, set on fire and dumped in the ocean. She coached challenging managers, negotiated with disgruntled employees and facilitated fractious town hall meetings. Her objective, calm demeanor and results-focused approach has led to constructive outcomes and stronger relationships.
(Photo: Komodo Dragon)
Feedback and Testimonials
USA Volleyball:
- Easy to understand. No dead points or lulls in conversation. —Quinton Kraeer
- She had some great information about how to deal with very difficult people. Highly recommend. —Amber Turner
- Dense, realistic tools (in one hour) to deal with difficult people. —John Kessel
- Laura, you’ve always been fantastic. You rock! So glad to make contact with you again! —Carla Hall
- A very good speaker who suggested good tools to use both in everyday life and in the work environment. —Amber Scott
- Very charismatic, great speaker. —Irina Day
- Great, upbeat, concise but effective speaker. —Tim Ambruso
- Inspirational. Informative. Engaging. —Patricia Daugherty
- So valuable to better understand yourself and your co-workers by personality. —Matt Podschweit
- Well spoken, good material, enjoyable, nice speaking voice. —Mariann Greenwood
- Really enjoyed the humor and making/keeping conversations light. Enjoyed the suggested approaches to the eight different personality types. —Rose McPherson
- Liked your emphasis on this idea of building skill – we must practice and flex these people/relationship muscles. —Karch Kiralt
- Loved the example of surviving the fire. Clear, easy to understand. —Margie Mara
- She’s easy to like and listen to. The hour I spent listening to her I could tell how knowledgeable she is. —Stephen Munson
- Good information for a short period. —Collin Powers
- She is fantastic, so personable and easy to understand. —Veronica Sanchez
- Very knowledgeable in this facet of how to deal with these types of people and engaging presentation. —Erin Leaser
- Broad understanding of concepts; good communicator. —Bill Hamiter
- Great speaker, very informative. —Kristy Cox
- Laura paints a clear picture of how to approach different personality types with success. Very informative. —Barbara Eisenbeis
- Skill helps you learn how to manage difficult people. —Aaron Wheeler
- Good “personality” speaker for groups of officials – how to deal with coaches. I’m the referee in the room! —Kathy Ferraraccio
- She is humorous and a good speaker. —B.J. Evans
- Laura’s points were very relevant and applicable to the retreat objectives and outcomes. Great presentation of ideas to stimulate thought process. Laura is a comforting voice to help you find the right tools to deal with ALL types of people, not just difficult ones. —Lori Okimura
- I would say that she really knows what she’s talking about and can help any office tame a Godzilla! —Anonymous
- Laura is a good speaker who can deliver information clearly, even in limited time. —Anonymous