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Laura Lollar

Communication Consultant, Speaker, Writer

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  • Facilitator
    • Colorado Partnering Facilitator
    • Colorado Strategic Planning Facilitator
    • Colorado Teambuilding Facilitator
  • Coach
    • Colorado Springs Communication Coach
  • Speaker

Colorado Customer Service Consulting Projects

Laura (Benjamin) Lollar has led customer service consulting projects and facilitated internal and external customer service training for organizations throughout Colorado, the U.S., Germany, Canada and Great Britain. She taught Customer Service to help desk professionals as a part-time instructor for Pikes Peak Community College in Colorado Springs. She is a former Customer Service and Sales Manager who led a team of 400 call center representatives to upsell and cross-sell consumer and business-to-business products which generated almost $1M in revenue on inbound calls. She is also creator of The CARLA Concept™, a gap analysis model that also improves customer and co-worker communication.

A few of her projects include:

Customer Service Initiative for Citadel Bank, Colorado Springs

Customer Service Competitive and Mystery Shopping Project for People’s Banks 10 branch banks in Colorado

Customer Service Training for Spectranetics, Habitat for Humanity, Paint Brush Hills Metropolitan District, the U.S. Army at Fort Carson, Westone and others

To discuss your Customer Service Project, please contact Laura

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Recent Posts

  • Secrets of the DISC High I Influencer Behavioral Style
  • DISC Dominant, Directive Personality Style
  • Secrets of Your Personality Style
  • How to Squash Obnoxious Behavior
  • 5 Things Leaders Must Deliver for Better Engagement
  • Interview with Relationship Coach and Friend Audrey Burton
  • Why Your Biggest Embarrassment Makes You a Better Leader

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